Privacy Policy
Privacy Policy – Solargram
Solargram (“Solargram” / “We” / “Us” / “Our”) is committed to protecting the privacy and security of every individual (“User” / “You”) who accesses or uses the website https://solargram.in/ (“Website”).
By accessing or using the Website, You confirm that You have read, understood, and agreed to be bound by this Privacy Policy.
This Privacy Policy applies only to Users within India and is governed by applicable Indian laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
Your continued use of the Website after any modification of this Privacy Policy constitutes acceptance of such updated Policy.
1. PERSONAL INFORMATION
By registering or submitting details on our Website, You authorize Solargram to contact You via phone call, SMS, WhatsApp, or email for service-related communication, quotations, product information, and promotional updates (where consented).
We may collect the following Personal Information:
- Name
- Contact Number
- Email Address
- Installation Address
- Electricity bill details / consumption data
- Company name (if applicable)
- Government ID details (only if required for subsidy process)
- Payment-related details (processed through secure gateways)
- Any other information voluntarily provided
Certain information may be mandatory for service delivery, while other information is optional.
2. HOW SOLARGRAM COLLECTS INFORMATION
(a) During Registration / Enquiry
- Quotation generation
- Site visit scheduling
- Identity verification
- Preventing fraud or misuse
(b) During Service Process
Additional information may be collected with explicit consent for:
- Government subsidy documentation (MNRE/DISCOM)
- Loan/finance processing (if applicable)
(c) Automatic Collection
We may automatically collect:
- IP address
- Browser type
- Device information
- Website usage data
- Log data
- Cookies
Such data is used for analytics and website improvement and is not directly linked to Personal Data unless required.
(d) Third-Party Integrations
If You choose to interact with social media plugins or third-party tools, their privacy policies will apply. Solargram is not responsible for third-party data handling.
3. INFORMATION COLLECTED
- Contact details (name, phone, email, address)
- Demographic details (if voluntarily provided)
- Payment details (processed securely via third-party gateway)
- Internet activity (IP address, browsing behavior)
- Device information
- Location data (approximate location via IP)
We do NOT knowingly collect Sensitive Personal Data unless legally required for subsidy or regulatory compliance.
4. HOW SOLARGRAM USES PERSONAL INFORMATION
- Provide solar EPC services
- Conduct site surveys and feasibility checks
- Process subsidy documentation
- Execute installation and commissioning
- Provide warranty & AMC services
- Respond to queries and complaints
- Improve website functionality
- Send marketing communications (with consent)
- Comply with legal and regulatory obligations
- Prevent fraud and unauthorized activity
We may aggregate and anonymize data for analytics and service improvement.
5. SHARING OF INFORMATION
Solargram does NOT sell or rent Personal Information.
We may share information with:
- Installation partners and technicians
- Government authorities (MNRE, DISCOM, etc.)
- Financial institutions (if financing involved)
- Payment gateway providers
- IT service providers and hosting partners
- Legal authorities when required by law
All service providers are contractually obligated to maintain confidentiality.
6. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to improve user experience, analyze website traffic, and enable remarketing and interest-based advertising.
Users may disable cookies via browser settings. However, some features may not function properly if cookies are disabled.
7. USER RIGHTS & CHOICES
- Request access to Your data
- Correct inaccurate data
- Withdraw consent
- Request deletion of data
- Opt-out of marketing communications
Requests may be sent to:
???? info@solargram.in
We reserve the right to verify identity before processing such requests.
8. DATA SECURITY
- SSL encryption
- Secure hosting infrastructure
- Restricted data access
- Password-protected systems
However, no online transmission is completely secure. Use of the Website is at Your own risk.
9. DATA RETENTION
- During project lifecycle
- During warranty/AMC period
- As required by law
- For regulatory or taxation purposes
After retention period, data is securely deleted or anonymized.
10. WEBSITE NOT FOR MINORS
The Website is intended for individuals competent to contract under Indian law (18 years or above). We do not knowingly collect data from minors.
11. THIRD-PARTY WEBSITES
Our Website may contain links to third-party websites. Solargram is not responsible for their privacy practices.
12. GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2000:
Grievance Officer Name: Gulab Singh
Address: Gondia, Maharashtra
Email: info@solargram.in
Phone: 99709 06129
The Grievance Officer shall acknowledge complaints within 24 hours and resolve them within 15 days.
13. POLICY UPDATES
We may update this Privacy Policy at any time. Updated versions will be posted on this page with revised effective date.
14. GOVERNING LAW
This Privacy Policy is governed by the laws of India. Disputes shall be subject to exclusive jurisdiction of courts in Gondia, Maharashtra.
